Cancellation and Refund
Cancellation
Upon cancellation of an order before it gets shipped we provide a store credit valid for 60 days.
Cancellation of product after the product has been shipped, we deduct Rs.100/- from the store credit.
Please note:
- We have a no refund policy, however there is a size exchange and a return for store credit option.
- Shipping costs are non-refundable.
- Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
- Anasi reserves the right to refuse returns that do not meet our return/exchange requirements.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, customised products and products sold in sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We currently do not provide monetary refund , but we happily provide a store credit or an exchange of the product .