If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We do not provide a refund or exchange for pure change of mind on products that have been custom made. If you have purchased an item from us without any customisation we are happy to provide you with an exchange or store credit on the item once returned to us. If you wish to cancel a pre-order or current order, a store credit will be provided. We do not provide refunds on change of mind purchases. The item must have a proof of purchase and be in the same condition as when it was sent to you. 

Steps for Size Exchange:

1. For size exchange please mail hello@anasi.in with your original order number along with all necessary details of exchange within 2 days of receiving the product.
2. Mail subject line should have 'EXCHANGE - name - order number'
3. You will be responsible for paying for your own shipping costs for sending your item back to us for exchange.
4. Our team will inform you once we receive the courier and confirm the size change. The exchanged piece will be couriered back to your address once with no additional courier charges.
5. We only send the exchanged package once post that there would be an additional charge of 100 

Steps for Return/Style Change:

1. For return, please mail hello@anasi.in with your original order number along with return reason within 2 days of receiving the product.
2. Mail subject line should have 'RETURN - name - order number'.
3. Once we confirm via mail that the return is possible, the return parcel must be couriered within 5 days of receiving the parcel.
4. The returned items need to be sent in the same condition it was received in, with the original packing, respective tags and dust-bags. The tags should be intact.
5. As we do not have a reverse pickup facility, you will be responsible for paying for your own shipping costs for returning your item. 
6. Our team will inform you once we receive the return courier and provided that the product is unused and with the same tags it came with, we will confirm the store credit.
7. If not, the unsaleable product with be sent back to the customer.
8. For a style exchange, once the store credit is received it can be redeemed for a purchase of your choice.

Steps for Size Customisation:

• We offer plus size customisations and minor length adjustments (dresses/ trousers/skirts) at no additional cost
• Please drop us a dm, ONLY once we confirm availability - you can place your order on the website.
• We do not accept exchanges/returns as we are unable to repurpose the pieces, so please send the accurate measurements across.
• Timelines are 2 weeks for size customs

 

Damages & Issues:

• Please inspect your order upon reception and contact us immediately with photos/videos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will have the product collected. 
• If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product.

 

All mails/dms will be addressed within 24 hours of being received.